to waive or not to waive?
months back, one branch waived one OTT application service charge
reason being: difficult customer, demand for waiver
soon after, the management shoot emails to "gan" the branch
and shoot to all branches island wide
this is not acceptable, how could we-the branch staff just simply waived charges
hence, all branches take note
CANNOT ANY HOW WAIVE
.............
......
..
but now it seems like management had forgotten
what was he (NAHBEAR) instructions being passed down
so now things got a little different from what the management (nahbear) told the branches
couple of weeks back,
customer was not happy with card replacement fee
and he wrote in to complain
customer went to one of the branches to do ATM card replacement
due to torn and damage
as per bank's standard service charge, any replacement of ATM card
customers have to pay a $5 for change of card
regards of any reason
so this customer was not happy with the charge
and the staff sensed ctmr's displeased
hence, she decided to waive for this ctmr
NOW, the cmtr is angry, he walked out of the branch without changing his card
and he wrote in to complain
about why in the first place we can waive for him
why must still tell him all the crappies of all the non-sense charges
and so, we received emails from nahbear again
telling us off, why didnt we just waived for cmtr for the sake of $5
instead of inviting complains
that poor staff, she was trying to her best to help ctmr
and yes she follow instructions from the top
......
so now, what should we do?
waive or not to waive?
........
the management is damn f*** up!
especially, that "nahbear"
damn "bo zi"
......
i am writing this post, not becos i am better
can do better,NO NO of cos im not!
just that i hope that management can understand our situations at branch
reminder to myself, nv regard to leave this f*** up org
nowadays, cmtrs are damn demanding and unreasonable
this is why not many people want to work in service line
as you can see more and more foreigners are taking up the positions
cos it is difficult as pple just think too highly of themselves
so what's wrong here? our education system?
months back, one branch waived one OTT application service charge
reason being: difficult customer, demand for waiver
soon after, the management shoot emails to "gan" the branch
and shoot to all branches island wide
this is not acceptable, how could we-the branch staff just simply waived charges
hence, all branches take note
CANNOT ANY HOW WAIVE
.............
......
..
but now it seems like management had forgotten
what was he (NAHBEAR) instructions being passed down
so now things got a little different from what the management (nahbear) told the branches
couple of weeks back,
customer was not happy with card replacement fee
and he wrote in to complain
customer went to one of the branches to do ATM card replacement
due to torn and damage
as per bank's standard service charge, any replacement of ATM card
customers have to pay a $5 for change of card
regards of any reason
so this customer was not happy with the charge
and the staff sensed ctmr's displeased
hence, she decided to waive for this ctmr
NOW, the cmtr is angry, he walked out of the branch without changing his card
and he wrote in to complain
about why in the first place we can waive for him
why must still tell him all the crappies of all the non-sense charges
and so, we received emails from nahbear again
telling us off, why didnt we just waived for cmtr for the sake of $5
instead of inviting complains
that poor staff, she was trying to her best to help ctmr
and yes she follow instructions from the top
......
so now, what should we do?
waive or not to waive?
........
the management is damn f*** up!
especially, that "nahbear"
damn "bo zi"
......
i am writing this post, not becos i am better
can do better,NO NO of cos im not!
just that i hope that management can understand our situations at branch
reminder to myself, nv regard to leave this f*** up org
nowadays, cmtrs are damn demanding and unreasonable
this is why not many people want to work in service line
as you can see more and more foreigners are taking up the positions
cos it is difficult as pple just think too highly of themselves
so what's wrong here? our education system?
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